Refund policy

Here’s the updated Return and Refund Policy with your contact details included.


Return and Refund Policy

Last updated: 23 July 2026

At Sandy’s Computer Sales, we want you to be completely satisfied with your purchase. This policy outlines your rights under Australian Consumer Law and our returns process.

Change of Mind

We accept change of mind returns within 30 days of receiving your order, provided that:

  • The item is unused, unopened (where applicable), and in its original condition.
  • All original packaging, accessories, manuals, and protective seals are included.
  • Proof of purchase is provided.

Customers are responsible for return shipping costs unless the incorrect item was supplied.

Once the returned item has been received and inspected, an approved refund will be issued to the original payment method.

Non-Returnable Items

The following items cannot be returned for change of mind:

  • Opened software or digital download products.
  • Software licence keys or activation codes.
  • Custom-built computers or made-to-order systems.
  • Special order items.
  • Clearance or end-of-line products (unless faulty).
  • Gift cards.

Faulty or Damaged Products

If your product arrives damaged, is faulty, or develops a fault covered under Australian Consumer Law, please contact us as soon as possible.

Depending on the circumstances, we may provide:

  • Repair
  • Replacement
  • Refund

Some products are supported directly by the manufacturer under their warranty. Where applicable, Sandy’s Computer Sales will assist you with the warranty process.

Manufacturer Warranty

Many products include a manufacturer’s warranty. Warranty periods vary depending on the manufacturer.

Manufacturer warranties generally do not cover:

  • Accidental damage
  • Physical abuse or misuse
  • Liquid or water damage
  • Incorrect installation
  • Unauthorised repairs or modifications

Return Process

To request a return:

  1. Email ezeveleigh@gmail.com with your order number and details of the issue.
  2. Wait for return authorisation and instructions.
  3. Securely package the item before sending it back.
  4. Once received and inspected, we will notify you of the outcome.

Refund Processing

Approved refunds are generally processed within 3–5 business days. Depending on your payment provider, it may take additional time for the funds to appear in your account.

Original shipping charges are generally non-refundable unless required under Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us

Sandy’s Computer Sales

🌐 Website: sandyscomputersales.com

📧 Email: ezeveleigh@gmail.com

For all return, refund, or warranty enquiries, please include your order number to help us assist you as quickly as possible.